APR
Roadside assistance and mobility platform for Kosovo, the Balkans, and Europe.
The Challenge
Overview
APR is a mobile platform built to make every journey across Kosovo, the region, and Europe easier and safer. Drivers need more than a phone number on a card — they need instant access to help, clear subscription options, and tools that work whether they are at home or traveling abroad. We designed APR to bring all of that into one cohesive app experience.
The Problem
Roadside assistance is often fragmented: separate contracts, unclear coverage areas, slow response flows, and no digital way to manage vehicles or track service history. Travelers face an additional layer of friction when they need mobile data abroad. APR needed to unify assistance, subscriptions, eSIM, and account management without overwhelming users.
Our Approach
We structured APR around the moments drivers actually need help — requesting roadside assistance, choosing the right coverage tier, staying connected while traveling, and managing vehicles over time.
A tab-based mobile architecture keeps core flows one tap away, while tiered packages (APR Lokal, Plus, and Europe) make coverage transparent from day one. We built a Flutter mobile app for iOS and Android with localized experiences in English, Albanian, and Serbian. APR combines subscription management, roadside case submission, eSIM commerce, referral flows, and profile settings in a single product shipped to production.
The Solution
What We Built
We structured APR around the moments drivers actually need help — requesting roadside assistance, choosing the right coverage tier, staying connected while traveling, and managing vehicles over time. A tab-based mobile architecture keeps core flows one tap away, while tiered packages (APR Lokal, Plus, and Europe) make coverage transparent from day one. We built a Flutter mobile app for iOS and Android with localized experiences in English, Albanian, and Serbian. APR combines subscription management, roadside case submission, eSIM commerce, referral flows, and profile settings in a single product shipped to production.
- APR: Home dashboard with APR card, quick actions, and offers
- APR: Roadside assistance flow with location, photos, and vehicle selection
- APR: Multi-step subscription purchase: package → personal data → payment → vehicle
- APR: eSIM shop with plan browsing, QR install, and data usage
- APR: History for vehicles, referrals, subscriptions, assistances, and eSIM plans
- APR: Profile with themes, language, notifications, APR Coins, and support channels
Impact
APR demonstrates how a regional mobility brand can move beyond a traditional assistance hotline into a full digital platform. By unifying coverage, help requests, travel connectivity, and account management, the product gives drivers a clearer, faster path to support — whether they are commuting in Kosovo or driving across Europe.